Delete your account

You can request deletion of your Pocket Guides account from the App or by email. The sections below explain what the cleanup covers and which records may remain.

Method 1 — From inside the app (fastest)

You can start deletion yourself in the App. Keep the App open until it confirms the result. If it reports an error, follow the retry instructions or email us for help.

1. Open the Pocket Guides app on your phone.
2. Tap My Account in the bottom navigation. Some older versions label this tab About.
3. Sign in if you aren't already.
4. Go to the Account section.
5. Tap Delete account.
6. Re-confirm your identity when prompted (the app will ask you to enter your password, or re-authorise with Apple or Google depending on how you signed in).
7. Confirm the deletion.

The app will show a confirmation when the cleanup is complete. You will be signed out automatically.

Method 2 — By email

If you no longer have access to the app, or you'd rather not delete it yourself, send us an email and we'll do it for you.

Email hello@pocket-guide.co.uk from the email address registered to your Pocket Guides account, with the subject line "Account deletion request". Include the guide or app you use. We may ask for limited information to verify the request; do not send us your password or a sign-in code.

We will action the request within 30 days, and usually within a few working days. We'll reply to confirm once it's done.

What gets deleted

Both methods request account cleanup. The full description is in our Privacy Policy section 8, but in summary:

• Your account record (email, display name, saved lists, account ID) is deleted from our database.
• Your Firebase Authentication record is deleted, so you can no longer sign in with that email or social account.
• Push tokens for every device linked to your account are deleted.
• Account-linked submitter details are removed from listing submissions, ownership claims and event submissions. Published content and public contact details may remain; tell us if you also need that content removed.
• Your account ID is removed from engagement records (page views, taps and saves). We continue to use these records for listing-performance counts.
• Listings you owned become unclaimed. They remain in the app as ordinary listings.
• Pending event-submission photos stored under your account’s upload path are deleted. Include any other uploads you want removed in your request.

Published photos that are already part of a live listing or event remain part of that listing or event. The cleanup removes the records listed above from the active Pocket Guides service. Current provider settings retain Firestore point-in-time recovery data and daily database backups for seven days, and retain soft-deleted uploaded files for seven days. These restricted recovery copies are not available through the App. Firebase Authentication follows the separate provider schedule described below.

What is NOT deleted

The following content and records can remain after account deletion:

• Engagement records and counts. The account ID is removed as described above; the records continue to support listing-performance counts.
• Published listings, events and photos already in the app. The content itself, including any public contact information, stays public unless removed separately.
• Payment and billing records, if you ever paid for a business feature. Records held by Stripe, or records needed for payment, accounting, tax, dispute or legal purposes, can remain. Contact us if you need details about a particular record.

If you'd like a specific published listing or event removed too, mention it in your email and we'll handle that as a separate request.

A restricted account-deletion marker is kept to prevent delayed updates from restoring ownership. Service providers may also retain restricted records on their own schedules; Firebase states that Authentication data is removed from its live and backup systems within 180 days after deletion is initiated. See Firebase’s privacy information.

Business subscriptions

Deleting your Pocket Guides account does not itself cancel a paid subscription. Before deleting, use the billing option in My listings to manage your subscription, or contact us if you need help. Account deletion and subscription cancellation are separate actions.

If you change your mind

Account deletion is irreversible in Pocket Guides. You can create a new account afterwards using the same email address, but it will start from scratch.

Questions

If you have any questions about deletion or your rights under UK GDPR more generally, email us at hello@pocket-guide.co.uk. See also our Privacy Policy section 9 for the full list of rights you have over your personal information.

Contact

RISENORTHDIGITAL LTD (trading as Pocket Guides)
24 Kings Mill Lane, Settle, United Kingdom, BD24 9FD
Email: hello@pocket-guide.co.uk
Website: pocket-guide.co.uk